Q: What ingredients are used in your soaps?

A: Our soaps are made from high-quality, natural ingredients, including plant-based oils like coconut, olive, and hemp seed oil, essential oils, natural mica and natural colorants. We avoid using harsh chemicals, synthetic fragrances, and artificial preservatives.

Q: Are your soaps vegan and cruelty-free?
A: Yes, all our soaps are 100% vegan and cruelty-free. We do not use any animal-derived ingredients, and we never test on animals.

Q: Do you offer unscented soap?
A: Yes, we offer unscented soap options for those with sensitive skin or fragrance allergies. These soaps are free from any added fragrances or essential oils.

Q: Are your soaps safe for sensitive skin?
A: Our soaps are formulated with gentle, natural ingredients to be safe for most skin types, including sensitive skin. However, we recommend doing a patch test before using any new product.

Q: How should I store my soap?
A: To extend the life of your soap, store it in a dry, cool place away from direct sunlight. Using a soap dish with good drainage will help your soap last longer by keeping it dry between uses.

Ordering & Shipping

Q: How can I place an order?
A: You can place an order directly through our website. Simply select the products you want, add them to your cart, and proceed to checkout.

Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, and other secure payment methods as listed at checkout.

Q: Do you offer international shipping?
A: Yes, we offer international shipping to select countries. Shipping rates and delivery times vary depending on your location.

Q: How long will it take to receive my order?
A: Orders are typically processed within 5-7 business days. Delivery times depend on your location and the shipping method chosen at checkout. You will receive a tracking number once your order has been shipped.

Q: What if I need to change or cancel my order?
A: If you need to change or cancel your order, please contact us as soon as possible. Once an order has been processed, we may not be able to make changes, but we'll do our best to assist you.

Returns & Exchanges

Q: What is your return policy?
A: We accept returns of unopened and unused products within 30 days of purchase. Please contact us for return instructions. Note that return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part.

Q: Can I exchange a product?
A: Yes, we offer exchanges for unopened and unused products within 30 days of purchase. Please contact us to initiate an exchange.

Q: What if my order arrives damaged?
A: If your order arrives damaged, please contact us immediately with photos of the damaged items and packaging. We will work with you to resolve the issue promptly.

Sustainability & Packaging

Q: Are your products eco-friendly?
A: Yes, we are committed to sustainability. Our soaps are made with natural ingredients, and our packaging is recyclable and biodegradable. We strive to minimize our environmental impact in every aspect of our business.

Q: Do you offer plastic-free packaging?
A: Yes, we offer a plastic-free packaging option at checkout. Your products will be wrapped in eco-friendly materials that are fully recyclable or compostable.

Q: How can I recycle your packaging?
A: Most of our packaging can be recycled through standard curbside recycling programs. Please check local guidelines for specific materials, or consider repurposing or composting them if possible.

Custom Orders & Bulk Purchases

Q: Do you offer custom soap orders?
A: Yes, we can create custom soap orders for special occasions like weddings, corporate gifts, or events. Please contact us to discuss your needs and get a quote.

Q: Can I purchase your products in bulk?
A: Yes, we offer bulk purchasing options for retailers, businesses, and individuals. Please contact us for bulk pricing and more information.

Contact Us

Q: How can I contact customer service?
A: You can reach our customer service team by email at info@mojanasoaps.com, or by phone at 256-426-4476. We’re available Monday through Friday, 11 AM - 5 PM CST

Q: Do you have a physical store?
A: Yes! We do, we are located at 101 Clinton Ave Suite 103, Huntsville, Alabama 35801